Sharp YO-370 Instrukcja Obsługi Pobierz pdf (Strona 118)

Revision 2014B RMA Policy

parts are not returned within 15 days of issue or if product received is diagnosed to be

non-warranty.

• Advance replacements will be shipped ground unless the customer provides alternative

shipping methods.

4. Product outside the Warranty Time Period

a. For Xenon System board repair; a purchase order is required at time of request for a RMA #

for a standard $350 repair bench fee

• RMA # is generated with the PO attached

• If the board is deemed non-repairable after diagnosis, the customer is notified. If the

customer purchases a new board, the repair bench fee is waived. If the customer does

not buy a new board, a $50 test fee is charged before being returned or scrapped.

b. For all other products; no purchase order is required to return the product for diagnosis

• RMA # is generated

• Once product is diagnosed, quote is sent to the customer for a bench fee of $350 plus

parts for repair

• Once the purchase order is received, the product will be repaired and returned

• If the customer does not want the product repaired, a $50 test fee is charged

before being returned or scrapped.

5. After receiving the Flash Technology RMA number, please adhere to the following

packaging guidelines:

• All returned products should be packaged in a way to prevent damage in transit. Adequate

packing should be provided taking into account the method of shipment.

Note: Flash Technology will not be responsible for damaged items if product is not

returned in appropriate packaging.

6. All packages should clearly display the RMA number on the outside of all RMA shipping

containers. RMA products (exact items and quantity) should be returned to:

Flash Technology

Attn: RMA #XXX

332 Nichol Mill Lane

Franklin, TN 37067

7. All RMA numbers:

• Are valid for 30 days. Products received after 30 days may result in extra screening and delays.

• Must have all required information provided before an RMA number is assigned.

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Sharp YO-370 Instrukcja Obsługi Strona 118