
5 - 1 AR-651/810 TROUBLE SHOOTING5. TROUBLESHOOTING5.1 Diagnosis and Prescription for Each Error Code and Phenomenum5.1.1 Paper transport jam[E01] Le
AR-651/810 TROUBLE SHOOTING 5 - 10[E38] Paper fed from the 4th cassette not reaching the 4th cassette transport sensorOpen the feed cover. Is there
AR-651/810 TROUBLE SHOOTING 5 - 100[CCC] Communication error between the inserter and finisherIs the harness between the finisher control board and i
5 - 101 AR-651/810 TROUBLE SHOOTING5. 1. 15. Service call for others[C94] Abnormal main CPUIs the “Call for Service” displayed even after the main s
5 - 11 AR-651/810 TROUBLE SHOOTING[E3F] Paper fed from the tandem LCF not reading the tandem LCF transport sensorOpen the feed cover. Is there paper
AR-651/810 TROUBLE SHOOTING 5 - 12[EB5] Paper left on the transport pathIn case an paper is fed from the 1st cassette, bypass feed unit or reversed p
5 - 13 AR-651/810 TROUBLE SHOOTING[EB6] Paper left on the transport pathOpen the bypass unit cover. Is there any paper in front of the registration
AR-651/810 TROUBLE SHOOTING 5 - 145.1.2 Paper misfeeding[E11] Misfeeding during duplex printing (paper not reaching the registration sensor)Open the
5 - 15 AR-651/810 TROUBLE SHOOTING[E12] Bypass misfeeding (paper not reaching the registration sensor)Open the bypass unit cover. Is there any paper
AR-651/810 TROUBLE SHOOTING 5 - 16[E13] 1st cassette misfeeding (paper not reaching the 1st cassette feed sensor)Open the feed cover. Is there any p
5 - 17 AR-651/810 TROUBLE SHOOTING[E14] 2nd cassette misfeeding (paper not reaching the 2nd cassette feed sensor)Open the feed cover. Is there any p
AR-651/810 TROUBLE SHOOTING 5 - 18[E15] 3rd cassette misfeeding (paper not reaching the 3rd cassette feed sensor)Open the feed cover. Is there any p
5 - 19 AR-651/810 TROUBLE SHOOTING[E16] 4th cassette misfeeding (paper not reaching the 4th cassette feed sensor)Open the feed cover. Is there any p
AR-651/810 TROUBLE SHOOTING 5 - 2[E03] Paper remaining inside the copier at power ONOpen the cover of the unit/area whose picture is flashing on the
AR-651/810 TROUBLE SHOOTING 5 - 20[E19] LCF misfeeding (paper not reaching the LCF feed sensor)Open the LCF (release from the copier) side cover. I
5 - 21 AR-651/810 TROUBLE SHOOTING5.1.3 Cover open jam[E41] Front cover opened during printingIs the front cover open?YESClose the cover.NOIs the vol
AR-651/810 TROUBLE SHOOTING 5 - 22[E45] LCF opened during printingIs the LCF open?YESRemove the paper if there is any, then close the LCF.NOIs the LC
5 - 23 AR-651/810 TROUBLE SHOOTING[E47] Feed cover opened during printingIs the feeds cover close?YESRemove paper if there is any, then close the cov
AR-651/810 TROUBLE SHOOTING 5 - 245. 1. 4. Jams at exit/reverse section and other tronsport jams[E50] Leading edge of paper not reaching the reverse
5 - 25 AR-651/810 TROUBLE SHOOTING[E51] Leading edge of paper not reaching the transport sensor 1Is there any paper at the reverse section when the e
AR-651/810 TROUBLE SHOOTING 5 - 26[E52] Leading edge of paper not reaching the transport sensor 2Is there any paper at the reverse section when the e
5 - 27 AR-651/810 TROUBLE SHOOTING[E54] Leading edge of paper not reaching the transport sensor 3Is the transport sensor 3 working? (Perform the inpu
AR-651/810 TROUBLE SHOOTING 5 - 28[E55] Paper remaining on the transport path when CRUN is OFFOpen the cover of the unit/area whose picture is flashi
5 - 29 AR-651/810 TROUBLE SHOOTING[E57] Leading edge of paper not reaching the reverse sensor 1Is there any paper before the registration sensor when
5 - 3 AR-651/810 TROUBLE SHOOTING[E09] Jam caused by an abnormal HDD(1) Check if the connectors of the HDD are disconnected.(2) Check if the connecto
AR-651/810 TROUBLE SHOOTING 5 - 30[E58] Trailing edge of paper not passing the reverse sensor 1/2Is there any paper at the reverse section when the e
5 - 31 AR-651/810 TROUBLE SHOOTING[E59] Leading edge of paper not reaching the exit sensorIs the exit sensor working? (Perform the input check in the
AR-651/810 TROUBLE SHOOTING 5 - 32[E5A] Trailing edge of paper not passing the exit sensorIs there any paper at the reverse section when the exit cov
5 - 33 AR-651/810 TROUBLE SHOOTING5.1.5 Original jam in RADF[E71] Original feeding jamAre the pickup roller, feed roller and separation roller dirty?
AR-651/810 TROUBLE SHOOTING 5 - 34[E76] Short-sized original exit jamAre the registration roller, read roller, intermediate transport roller and smal
5 - 35 AR-651/810 TROUBLE SHOOTING[E7A] RADF opened during original feeding[E7B] RADF opened during original transporting[E7C] RADF opened during lar
AR-651/810 TROUBLE SHOOTING 5 - 36[E80] Jam access cover opened during original feeding[E81] Jam access cover opened during original transporting[E82
5 - 37 AR-651/810 TROUBLE SHOOTING5. 1. 6. Paper jam in finisher[E9F] Punching jamIs there any paper remaining on the transport path in the finisher
AR-651/810 TROUBLE SHOOTING 5 - 38[EA2] Finisher paper transport stop jamIs there any paper remaining on the transport path in the finisher or main u
5 - 39 AR-651/810 TROUBLE SHOOTING[EA3] Paper remaining inside the finisher at power ONIs there any paper remaining on the transport path in the fini
AR-651/810 TROUBLE SHOOTING 5 - 4[E22] Paper fed from the 2nd cassette not reaching the registration sensor[E30] Paper fed from the 3rd cassette not
AR-651/810 TROUBLE SHOOTING 5 - 40[EA4] Finisher front door opened during printingIs there any paper remaining on the transport path in the finisher
5 - 41 AR-651/810 TROUBLE SHOOTINGIs the door switch working properly?NO1. Connect the connector of the door switch securely.2. Replace the door swit
AR-651/810 TROUBLE SHOOTING 5 - 42[EA5] Finisher stapling jamIs there any paper remaining on the transport path in the finisher or main unit, or on t
5 - 43 AR-651/810 TROUBLE SHOOTING[EA6] Finisher early arrival jamIs there any paper remaining on the transport path in the finisher or main unit?YES
AR-651/810 TROUBLE SHOOTING 5 - 44[EA8] Saddle stitcher stapling jamIs there any paper remaining on the transport path in the finisher, saddle stitch
5 - 45 AR-651/810 TROUBLE SHOOTING[EA9] Saddle stitcher door opened during printingIs there any paper remaining on the transport path in the finisher
AR-651/810 TROUBLE SHOOTING 5 - 46[EAA] Paper remaining at the saddle stitcher at power ONIs there any paper remaining on the transport path in the f
5 - 47 AR-651/810 TROUBLE SHOOTING[EAB] Saddle stitcher transport stop jamIs there any paper remaining on the transport path in the finisher, saddle
AR-651/810 TROUBLE SHOOTING 5 - 48[EAC] Saddle stitcher transport delay jamIs there any paper remaining on the transport path in the finisher, saddle
5 - 49 AR-651/810 TROUBLE SHOOTING[EB3] Ready time time-out jamIs there paper in the main unit?NOReplace the LGC board.YESAre the IPC board and LGC b
5 - 5 AR-651/810 TROUBLE SHOOTING[E25] External LCF transport jam (paper not reaching the registration sensor)Is there any paper before the registrat
AR-651/810 TROUBLE SHOOTING 5 - 50[EC0] Inserter feeding delay jamAre the pickup roller, feed roller and separation roller tainted?Clean up the rolle
5 - 51 AR-651/810 TROUBLE SHOOTING[EC2] Inserter reverse path delay jam 1[EC3] Inserter reverse path stop jam 1[EC4] Inserter reverse path delay jam
AR-651/810 TROUBLE SHOOTING 5 - 52[ECA] Paper remaining at the inserter when the power is ONIs there any paper remaining at the inserter transport pa
5 - 53 AR-651/810 TROUBLE SHOOTING5. 1. 7. Paper feeding system related service call[C04] Abnormal feed motorIs the feed motor working? (Perform the
AR-651/810 TROUBLE SHOOTING 5 - 54[C13] Abnormal 1st cassette tray (paper can be fed from the cassettes other than copier cassettes)[C14] Abnormal 2n
5 - 55 AR-651/810 TROUBLE SHOOTING[C18] Abnormal tandem LCF tray-up motor(paper can be fed from cassettes other than the tandem LCF)Does the tray mo
AR-651/810 TROUBLE SHOOTING 5 - 56[C1A] Abnormal tandem LCF end fense motor(paper can be fed from cassettes other than the tandem LCF)Is the LCF end
5 - 57 AR-651/810 TROUBLE SHOOTING[C1C] External LCF tray motor driving abnormally (Feeding is abled from the cassettes otherthan the external LCF.)I
AR-651/810 TROUBLE SHOOTING 5 - 585. 1. 8. Process system related service call[C36] Main charger wire cleaning operating abnormally(1) Check if the
5 - 59 AR-651/810 TROUBLE SHOOTING[CD4] Toner bag full(1) Check the toner bag.•Is the toner bag full?(2) Check the toner full detection sensor.•Is th
AR-651/810 TROUBLE SHOOTING 5 - 6Is the external LCF transport clutch working? (Perform the output check in the test mode: 03-273)1. Check if the con
AR-651/810 TROUBLE SHOOTING 5 - 605. 1. 9. Scanning system related service call[C26] Peak detection errorDoes the exposure lamp light? (Perform the
5 - 61 AR-651/810 TROUBLE SHOOTING[C27] Carriage home position sensor not going OFF within a fixed time[C28] Carriage home position sensor not going
AR-651/810 TROUBLE SHOOTING 5 - 625. 1. 10. Fuser unit related service callCAUTIONTurn O FF the p ow e r to c h eck t h e IH c on tro l c
5 - 63 AR-651/810 TROUBLE SHOOTING[C43] Abnormal thermistor after abnormality judgment[C44] Abnormal fuser after abnormality judgment1,2.3. Check the
AR-651/810 TROUBLE SHOOTING 5 - 64[C46] Pressure roller thermistor being abnormal after the copier has become ready1. Check the pressure roller therm
5 - 65 AR-651/810 TROUBLE SHOOTING[C47] Abnormal IH power voltage/IH initialization error1. Check the AC input voltageCheck if the AC input voltage i
AR-651/810 TROUBLE SHOOTING 5 - 66[C48] IGBT high temperature1. Check the operation of the IH fanCheck if the IH fan is rotating normally. (Is the co
5 - 67 AR-651/810 TROUBLE SHOOTING[C4A] Cleaning web finished(1) Check if the cleaning web is remaining.(2) Check if the connector J332 on the LGC bo
AR-651/810 TROUBLE SHOOTING 5 - 685. 1. 11. Communication system related service call[C55] RADF I/F being abnormalIs the harness between the ADF boa
5 - 69 AR-651/810 TROUBLE SHOOTING[C58] Communication error between the IPC board and finisherIs a specified finisher used?Replace to the specified f
5 - 7 AR-651/810 TROUBLE SHOOTING[E21] Paper fed from the 1st cassette not reaching the 1st casette transport sensor[E23] Paper fed from the 2nd cass
AR-651/810 TROUBLE SHOOTING 5 - 70[F07] Communication error between SYS board and LGC board[F11] Communication error between SYS board and SLG board(
5 - 71 AR-651/810 TROUBLE SHOOTING5.1.12 ADF related service call[C73] EEPROM initialization error(1) Check the ADF board, mainly IC13, for short- an
AR-651/810 TROUBLE SHOOTING 5 - 72[C82] Read sensor adjustment errorIs there any extraneous material between the read sensor and reflective mirror?Re
5 - 73 AR-651/810 TROUBLE SHOOTING[C83] Original length sensor adjustment errorIs there any extraneous material between the original length sensor an
AR-651/810 TROUBLE SHOOTING 5 - 74[C85] Lifting tray motor errorIs the lifting tray lifted when originals are set on the feeding tray?Is the loading
5 - 75 AR-651/810 TROUBLE SHOOTING[C86] Large original exit sensor adjustment errorIs there any extraneous material between the large original exit s
AR-651/810 TROUBLE SHOOTING 5 - 765. 1. 13. Laser optical unit related service call[CA1] Abnormal polygonal motorIs the polygonal motor rotating?NO1
5 - 77 AR-651/810 TROUBLE SHOOTING[CA3] Secondary scanning coarse adjustment[CA5] Laser power adjustment error[CA6] Laser caliblation error[CAA] Seco
AR-651/810 TROUBLE SHOOTING 5 - 78[CA9] Sending error of the image data from the SYS boardIs the harness between the PLG board and SYS board open-cir
5 - 79 AR-651/810 TROUBLE SHOOTING5. 1. 14 . Finisher related service call[CB1] Abnormal feed motor[Procedure 1]Is second feed motor (M8) rotating i
AR-651/810 TROUBLE SHOOTING 5 - 8[E24] Paper fed from the 2nd cassette not reading the 2nd cassette transport sensor[E32] Paper fed from the 3rd cass
AR-651/810 TROUBLE SHOOTING 5 - 80[Procedure 2]Is second feed motor (M8) rotating in reverse at the fixed timing?NOReplace second feed motor or finis
5 - 81 AR-651/810 TROUBLE SHOOTING[CB2] Abnormal delivery motorRotate the delivery motor by hand. Does it rotate smoothly?NOFix the mechanism.YESIs t
AR-651/810 TROUBLE SHOOTING 5 - 82[CB3] Tray lifting motor driving abnormally<Procedure 1>Is the tray 1 home position sensor working properly?R
5 - 83 AR-651/810 TROUBLE SHOOTING<Procedure 3>Is the tray 2 home position sensor working properly?Replace the tray 2 home position sensor.Is t
AR-651/810 TROUBLE SHOOTING 5 - 84[CB4] Abnormal alignment motorIs the alignment guide home position sensor (PI6) working normally?NOReplace the sens
5 - 85 AR-651/810 TROUBLE SHOOTING[CB6] Abnormal stapler shift motorIs the stapler shift home position sensor (PI7) working normally?NOReplace the se
AR-651/810 TROUBLE SHOOTING 5 - 86[Procedure 2]Is the connector J6 on the finisher controller PC board, J114 of the height sensor (PS1) or relayconne
5 - 87 AR-651/810 TROUBLE SHOOTING[CB8] Abnormal backup RAM dataIs the problem solved by turning the power of the copier OFF and ON?YESENDNOReplace t
AR-651/810 TROUBLE SHOOTING 5 - 88[Procedure 2]Is the paper pushing plate top position sensor (PI15S) working normally?NOReplace the sensor.YESIs the
5 - 89 AR-651/810 TROUBLE SHOOTING[CBA] Abnormal saddle stitcher stitch motor (front)[CBB] Abnormal saddle stitcher stitch motor (rear)Are the front
5 - 9 AR-651/810 TROUBLE SHOOTING[E33] Paper fed from the 3rd cassette not reaching the 3rd cassette transport sensor[E37] Paper fed from the 4th cas
AR-651/810 TROUBLE SHOOTING 5 - 90[CBD] Abnormal saddle stitcher guide motorIs the guide home position sensor (PI13S) working normally?NOReplace the
5 - 91 AR-651/810 TROUBLE SHOOTING[CBF] Abnormal saddle stitcher paper positioning plate motorIs the paper positioning plate home position sensor (PI
AR-651/810 TROUBLE SHOOTING 5 - 92[Procedure 2]Is the paper pushing plate home position sensor (PI14S) connected to the saddle stitcher controllerPC
5 - 93 AR-651/810 TROUBLE SHOOTING[CC1] Abnormal Saddle stitcher microswitch[Procedure 1]Is the switch actuator for the inlet door working properly?N
AR-651/810 TROUBLE SHOOTING 5 - 94[Procedure 2]Is the switch actuator for the front door working properly?NOFix the mechanism.YESIs the front cover s
5 - 95 AR-651/810 TROUBLE SHOOTING[CC2] Communication error between finisher and saddle stitcherIs the problem solved by turning OFF and ON the power
AR-651/810 TROUBLE SHOOTING 5 - 96[CC4] Abnormal swing motor[Procedure 1]Rotate the swing motor in reverse by hand. Does the swing guide move up and
5 - 97 AR-651/810 TROUBLE SHOOTING[Procedure 3]Is the swing motor clock sensor (PI20) working normally?NOReplace the sensor.YESDoes the voltage betwe
AR-651/810 TROUBLE SHOOTING 5 - 98[CC5] Abnormal horizontal registration motor (with AR-PN3 connected)Is the horizontal registration home position se
5 - 99 AR-651/810 TROUBLE SHOOTING[CC6] Abnormal punch motor (with AR-PN3 connected)Is the punch home position sensor (PI3P) working normally?NORepla
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